Customer Service Officer

Job No: BAW16
Location: Warragul

  • Exciting opportunity to join Team Baw Baw
  • Full-time, Fixed term until 2022
  • $31.62 to $34.03 per hour plus monthly RDO


About Baw Baw Shire Council

A Baw Baw Shire Council career goes beyond business as usual.  You'll find exciting development pathways rich in opportunity.  Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workplace of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired.  We encourage the exploration of new ideas.  We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria's fastest growing municipalities with freeway and V/Line access into Melbourne's CBD and suburbs.  This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.

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About the Role

An exciting opportunity for a Customer Service professional has become available within the Customer Service Team. This is an extremely variable role where no two days are the same! You will be the point of contact for our community as well as having the opportunity to assist other teams in Council. You will engage in phones, counter, live chat and social media, at all times working collaboratively with a can-do attitude and confident professional manner. 


About the Successful Candidate

The successful candidate will be a skilled professional, with a minimum two years’ experience in customer service.  You will be a strong team player, however, the ability to work autonomously is crucial. You will be a detailed person with a strong point of focus to stay on task. Communication will be one of your strengths, you will build rapport and instil confidence within your customers and colleagues. 

Further Information and How To Apply

To apply, please review the Position Description and complete your application below including a current copy of your resume and a covering letter which addresses the Key Selection Criteria.


Applications close at 5pm on Tuesday 26 January 2021 and must be submitted through the application form below.

Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.

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Privacy Acknowledgment

IMPORTANT: If you require assistance to lodge your application please contact our recruitment team by emailing [email protected] or phone (03) 5624 2411 to discuss what reasonable adjustments you may need.

PLEASE NOTE: By completing and submitting this online application you confirm that any information provided by yourself in this application is true & correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false. You also consent to employment screening checks being conducted where appropriate. This may include associated checks (Referee check, Working With Children Check, Entitlement to Work in Australia, Employment History ad an Australian Federal Police Check) as well as substantiation of educational qualifications, industry memberships, previous Council employment history and association with professional bodies. I also acknowledge that I will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

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